> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ergoly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Access

> Who can talk to a worker, and which clients it serves. Set on the Clients tab.

A worker's access is three lists: the **clients** it serves, the **channels** it answers in, and the **people** whose direct messages belong to a client. All three are on the worker's **Clients** tab, in one table with the caption *Where messages to this Worker go: a client, or your own team (internal)*.

## Who can talk to it

<table>
  <colgroup>
    <col width="305" />

    <col width="325" />

    <col width="306" />
  </colgroup>

  <thead>
    <tr>
      <th>Person</th>
      <th>In a client's channel</th>
      <th>By direct message</th>
    </tr>
  </thead>

  <tbody>
    <tr>
      <td>Someone at your agency</td>
      <td>Answered by that client's copy</td>
      <td>Answered by your team's copy, which knows every client</td>
    </tr>

    <tr>
      <td>A client's contact, linked to that client</td>
      <td>Answered by that client's copy</td>
      <td>Answered by that client's copy</td>
    </tr>

    <tr>
      <td>A guest, or someone from another workspace not linked to a client</td>
      <td>Answered by that client's copy, in that client's channel only</td>
      <td>Told it cannot help: *I only work with people from the organization that set me up.*</td>
    </tr>
  </tbody>
</table>

## Adding a client

Press **Add to client**. Pick the **Client**, then tick **Channels** and **People**. As the dialog says, *channels route by conversation, people route their DMs and group DMs*. A channel or person already linked to another client is greyed out: nothing is moved silently. See [Assigning a worker](https://docs.ergoly.ai/clients/assigning-a-worker.md).

## Channels

Each channel row can be **Mark internal**, **Reassign** to another client, or removed. **Add channel** lists channels the worker can see that are not set up yet: public ones it can **Join**, private ones you invite it to first with `/invite`. Details under [Channels](https://docs.ergoly.ai/workers/channels).

> [!NOTE]
>
> **Worth knowing.** A worker marked internal-only has no Add to client button. Its tab says: *This is an internal-only worker: it can never be put in front of a client. It works in DMs and internal channels only.* Your AI Admin is one.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.