> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ergoly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge

> What a worker knows: its memory and its skills. Both are files you can read and edit.

A worker's **knowledge** is two things. **Memory** is what it remembers: facts about clients, preferences, how your agency likes things done. **Skills** are procedures it can run: a saved way of doing a piece of work. Both are plain files, kept in folders that decide who they apply to, and both are on the worker's **Knowledge** tab.

![Five levels of knowledge, narrowest first. A note in a narrower level wins over the same note in a broader one.](https://mintcdn.com/ergoly/-drdYd6uXChmiNIn/images/diagrams/knowledge-levels.svg?fit=max\&auto=format\&n=-drdYd6uXChmiNIn\&q=85\&s=c7bb3296e5e27e36a375adac19d8398f)

Four levels your company owns, and the platform's underneath. A note in a narrower level wins over the same note in a broader one.

> [card] [Memory](https://docs.ergoly.ai/workers/knowledge/memory.md)
>
> What it remembers, where a note lives, corrections, editing it yourself.

> [card] [Skills](https://docs.ergoly.ai/workers/knowledge/skills.md)
>
> What one is, where it lives, writing one, workers writing their own.


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