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The copy of a worker that serves Acme has Acme’s folder, the worker’s own knowledge, and the company’s. It does not have Globex’s folder, Globex’s connections, or Globex’s people. There is no setting that changes this, and nothing a person types in Acme’s channel can change it either, because which copy answers is decided from the channel before the worker reads a word.

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What a client’s contact can do

  • Talk to the worker in their channel, and DM it once they are linked to the client.
  • Stop the worker’s reply to their own message with stop.
  • Press buttons the worker posts for them, and ask it to be quieter.

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What a client’s contact cannot do

  • Add the worker to a channel, or set a channel up. Only your workspace’s admins can.
  • Stop a scheduled run. Only your own people can.
  • Reach your team’s copy of the worker, or anything about another client.

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What travels up

A fact about Acme stays with Acme. A lesson about the job, filed in the worker’s folder by your team’s copy, reaches every client. That is the point: the worker gets better at the work for everyone, and no client ever sees another’s. See Memory.
Worth knowing. A client channel is never answered by your team’s copy, even if the client’s copy is down. Silence is the safe failure.

How a worker runs

The copies, underneath.

How credentials are held

Why a client’s keys never reach another client’s copy.