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An internal channel is one that belongs to your team rather than to a client. The copy of the worker that answers there holds every client’s memory, so your own people can ask it about any account: what’s open for Acme, draft Globex’s renewal note.

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Marking a channel internal

  • When the worker joins and asks, press Internal channel.
  • On the worker’s Clients tab, press Mark internal on a channel row, or use Add channel and choose Internal.
  • Ask your AI Admin: make #ops an internal channel for Nora.
A channel with no setting at all is not internal. It is unassigned, and the worker tells anyone who mentions it there that it is not set up yet.

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Who is answered

In an internal channel the worker answers your workspace’s members. A guest in an internal channel is answered too, because the channel decides, so keep client contacts out of internal channels unless you mean them to be there.
Worth knowing. The channel your team uses to review a worker’s drafts for one client is a special case: it is internal, but the drafts are about one client. See Internal client channels.