Skip to main content
A worker’s knowledge is two things. Memory is what it remembers: facts about clients, preferences, how your agency likes things done. Skills are procedures it can run: a saved way of doing a piece of work. Both are plain files, kept in folders that decide who they apply to, and both are on the worker’s Knowledge tab.
Five levels of knowledge, narrowest first. A note in a narrower level wins over the same note in a broader one.

Four levels your company owns, and the platform's underneath. A note in a narrower level wins over the same note in a broader one.

Memory

What it remembers, where a note lives, corrections, editing it yourself.

Skills

What one is, where it lives, writing one, workers writing their own.